Printer Problem 0x00000006 and 0x00000002

Updated: March 27, 2016 | 39 comments | Tags: , , ,

I started my day troubleshooting a Windows 7 SP1 client which couldn’t install a specific printer.
The same printer could be installed on other computers, both physical and virtual.
After verifying that the server (Windows 2008 R2) was not the issue I started looking into the computer configuration.

The eventlog did not show any other issues besides the printer issue.

I verified that the current user was indeed local administrator.
When browsing the Printserver from the client and trying to connect to the printer I received Error 0x00000006.

I then tried to add the printer as TCP/IP, but then I got the 0x00000002 error instead!

Connect to Printer
Windows cannot connect to the printer.
Operation failed with error 0x00000002.
Connect to Printer
Windows cannot connect to the printer.
Operation failed with error 0x00000006

The conclusion I came to was that it must be a driver issue on the client machine.
To delete drivers on a client you should use the built-in PrintUI-program.
Running the following command will take you to the appropriate setting:

printui.exe /s /t2

Delete the driver of the printer model you’re trying to install:

Try to reinstall/redistribute the printer and make sure it succeeds.

If the issue persists I recommend deleting the following registry-key and restarting the Printer Spooler-service:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

If this post helped you, or if you’re still having problems let me know!

39 Comments

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  1. jawan singh on 2014-06-13 at 09:29

    Man you're great,its really work for me.I am say really thank full to you

    Reply
  2. steve on 2014-08-21 at 06:20

    realy help and work

    Reply
  3. dean on 2014-10-15 at 21:31

    Great advice. Worked perfectly.

    Reply
    • nuwan on 2014-12-09 at 11:23

      thank

      Reply
  4. Sarah on 2014-11-01 at 08:59

    Hallo Joakim,
    Thank you but that does not work. I have no HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations in my Windows 7 Programm. I have the German Version. What can I do that the printer A920 work and do not show the error Code 0x00000006?

    Need fast help. Thank you.
    Sarah

    Reply
  5. Alan on 2014-11-27 at 23:27

    Great solution
    Thanks

    Reply
  6. Helvecio on 2015-02-02 at 14:32

    works great

    Reply
  7. wesley on 2015-05-28 at 21:47

    works !!!!!!!!!
    Thanks

    Reply
  8. Frank on 2016-05-16 at 18:36

    It keeps telling me the printer is in use while I know it is not.

    Reply
    • Joakim on 2016-05-16 at 20:22

      Hi Frank,

      Usually when I get stuck like that it helps to stop the Printer Spooler-service, and just at it starts up you tab to the PrintUI and delete the driver. Usually takes a run or two to get the timing right but it has always worked for me.

      Best regards,
      Joakim

      Reply
  9. Abdul on 2016-10-30 at 10:56

    Thank you so much

    Reply
  10. Alex on 2017-04-24 at 17:06

    It doesn't work on windows 10.

    Reply
  11. Krasimir on 2017-05-25 at 09:32

    This was helpful for me. Thank you!

    deleting the following registry-key and restarting the Printer Spooler-service:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

    Reply
  12. Alex on 2018-11-17 at 00:07

    Thank you. it fixed my problem too

    Reply
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