Troubleshoot – Jocha
Installing HP branded Windows on a Virtual server

Installing HP branded Windows on a Virtual server

My customer has bought a Hewlett-Packard server with a Windows Server 2012 ROK (Reseller Option Kit) license.
However this customer had some issues with the installation of the license on the Hyper-V guest server. Since the Windows server does not recognize the ‘hardware’ as a Proliant server, licensing will not succeed.

However there is a simple solution…

Resetting or clearing NOD32 client password

Resetting or clearing NOD32 client password

I was faced with an issue regarding NOD32 today. A couple of clients had an old (undocumented) configuration of their antivirus.
As it turned out the clients had “Protected setup” which means you cannot access the settings, or un/reinstall the program without a specific password. It also happened to not be set up to talk to the appropriate “Remote Administrations-server”.

Printing Error 018-547 on Xerox WorkCentre

Printing Error 018-547 on Xerox WorkCentre

We were faced with and issue regarding a Xerox WorkCentre 7345 printer.
The printer had different scanning profiles set up. One of them were configured to scan a document, convert it to a PDF-file and upload it to a folder on the File-server.

Out of nowhere it ceased to work. I started by logging into the web-interface of the printer.
In the Job History it had registered a Status-message;